Withdrawal

Consumer withdrawal

Consumers are entitled to a right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day,

  • on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. if you have ordered one or more goods in the context of a single order and these are delivered uniformly;
  • in which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, provided that you have ordered several goods in a single order and these are delivered separately;
  • where you or a third party named by you, other than the carrier, has or has taken possession of the last partial shipment or the last piece, provided that you have ordered a good that is delivered in several partial shipments or pieces;

In order to exercise your right of withdrawal, you must inform us (NP Media GmbH, Schellingstrasse 128, 80798 Munich, email address: support@ayen-label.com) by means of a clear statement (eg a letter, fax or e-mail sent by mail). Mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Withdrawal form

If you want to revoke the contract, please fill out this form and send it back to the address below.

“I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods: … (please specify the goods to be revoked here)

Order number: … (please complete the order number of the goods, if you have received one from us)

Ordered on: … / received on: … (please complete here the dates on which you ordered and received the goods)

Name: … (please complete your full name here)

Address: … (please complete your full address here)

Date: … (please complete the date of withdrawal here) “

(*) Delete as appropriate

Please send your cancellation by post to:

NP Media GmbH
ayen
Schellingstrasse 128
80798 Muenchen
Germany

or electronically to support@ayen-label.com 

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

You can return the goods to us within 14 days after receipt. The goods must be in a perfect, unworn and undamaged original condition including tags and labels.

Please keep in mind that there is a lot of love and work in every product. Therefore, please be particularly careful when trying on the clothing with regard to make-up stains or other possible stains. Should the goods show stains or other damages during the return, we unfortunately cannot take back the goods.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment we will use the same means of payment as you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

We will bear the costs of returning the goods if you use the return label provided by us for a return shipment arranged within Germany (for returns, please contact us at support@ayen-label.com). Otherwise the return costs are to be borne by you. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods. This has to happen to the following address:

NP Media GmbH
ayen
Schellingstrasse 128
80798 Muenchen
Germany

We do pick up non-parceled goods. You must return or hand over parcel-transportable goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. They bear the immediate costs of returning the parcel shipments and non-parcels. The cost of the return for non-parceled goods is estimated at a maximum of about 150,00 EUR. Excluded are meter goods that have been specially tailored for you.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

– End of withdrawal –

We point out that we are not obliged to take back obviously used goods. We further point out that damage to goods caused by you may require compensation for value.

BANÚ SIZING GUIDE

Size chart: Emma Dress

(all measurements are listed in centimetres)

Size  A = length B = breast C = chest D = hips
34 ca. 119 ca. 40 ca. 34 ca. 47
36 ca. 119 ca. 43 ca. 35 ca. 48
38 ca. 121 ca. 46 ca. 36 ca. 49
40 ca. 121 ca. 48 ca. 38 ca. 50